What to do if the order fails?

what? You also failed to place an order? Why is it also? Well, don’t panic, the reasons and solutions for the failure are below.

Note After all these operations are completed, you need to re-create an order in shopify to place an order, and other operations can’t be performed on orders that have failed.

1、AE products don’t support delivery to the customer’s address

Solution — Check the address and fill in a valid delivery method

2、The address does not meet the AE order requirements

Solution — modify the order information, the common error messages are as follows :

  • Country is not filled in or wrong
  • There are fixed requirements for phone numbers in some countries, for example, Chinese phone numbers must be 11 digits
  • The zip code is incorrect. Some countries also have format requirements for the zip code. For example, the Canadian zip code must be composed of alternate capital letters and numbers.
  • If all of the above are correct and it still shows failure, then please contact us.

3、Insufficient AE inventory

Solution —There are 5 solutions, you can choose one of them.

  • Delete original product

Delete the original product, re-import the new product, and place the order again.

  • Change supplier

If you change the supplier, you can choose to add a supplier who sells the same product. The operation process is as follows .

【My Products】—Choose a product—-Click【Manage variants】on the right
Click [Add Product]
Paste the new URL
After adding, click the position shown in the picture to select a new supplier

For ease of understanding, the two products in the picture are not the same, but please ensure that the products are consistent during actual operation

If the mapping relationship is confused during this process, then you can click to view this—-How to Use the Variant Mapping Feature

  • Use overried function

This function allows the old product to be covered by the new product. If you choose this function, please ensure that the new product and the old product are the same. The operation flow is as follows.

【My Products】—Choose a product—-Click【overried product】on the right
Paste the new URL–Choose whether to overwrite other information
  • Replace the ordered product

Let the customer choose other variant products. If the customer chooses a pink product, then you can ask the customer if the pink product can be replaced with another color after the stock is insufficient.

  • Reduce the number of purchases

If the inventory is only 2 pieces, and the customer wants 3 pieces, you can ask if you are willing to reduce the purchase quantity .

4、Product error (caused by reasons such as the product being off the shelf)

Solution —There are 3 solutions, you can choose one of them.

  • Delete original product

Delete the original product, re-import the new product, and place the order again.

  • Remove this product from shopify
  • Replace the product and overrid it

Just like the above [overried function]

5、Blacklisted buyers or buyer accounts have been disabled

This is a rare situation, if it happens, please contact AliExpress customer service department for more information

6、The order does not display pictures and product specifications

This is caused by the confusion of the mapping relationship. You can delete the product and upload it again, place an order again to solve it, or use the overried function.

Note:After all of the above operations are completed, you need to re-create an order in shopify to place an order, and other operations cannot be performed on orders that have failed.

So how to re-order

Click [order] in shopify–[create order]
Fill in the content as shown in the picture, pay attention, be sure to select paid

After saving the order, ANTDIY will synchronize the new order, and you can place the order again in ANTDIY.

If none of these can solve your problem, don’t wait any longer, click on the lower right corner or send us an email, tell us your failed order number and screenshot, we will solve it immediately !

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