Frequently Asked Questions

  • Why am I not able to place my orders in bulk?
    • The feature is available for ANTDIY Pro subscription plans only.
  • Can I change the shipping method for my orders when placing orders?
    • To make sure that the correct shipping method is selected for your products beforehand, make sure to set your personalized shipping methods in ANTDIY settings.
  • Is ANTDIY free?
    • ANTDIY’s Starter plan is 100% free. Pay only when you scale your business.
  • What is dropshipping?
    • Dropshipping is a business model which allows entrepreneurs to run their own online stores without ever managing inventory. When a dropshipper sells a product on their store, they’ll then buy it from their supplier, who will ship it directly to the customer.
  • How much money do I need to start a dropshipping business with ANTDIY?
    • You’ll need minimal initial funds when you’re starting your own dropshipping business.
  • How long does it take to make a first sale?
    • You can get your first sale on your first day, after a month, or after a year. It mostly boils down to the level of success that you find with your marketing activities, the amount of work that you put into your store, and the audience that you target.
  • Can I cancel my account at any time?
    • Yes. If you ever decide that ANTDIY isn’t the right solution for your business, simply uninstall the application from your Shopify store.
  • How do I know the shipping time of the product and the shipping company supported by the merchant?
    • You can find a shipping table on the product interface of AliExpress, which contains the shipping company and shipping time supported by the merchant. You can use this as a reference.
    • In addition, to deal with special circumstances, you can add a few more days to this time.
  • I want to ship from the US instead of China, what should I do?
    • You can filter out products shipped from the United States on AliExpress. In the specific product category, select [ship from] as the country you want to ship from, and click to filter.
  • Why do I actually pay more money than my customers?
    • Have you ignored the shipping and tax rate settings? You can check that the cost of the product imported by ANTDIY is only the original price of the product, not including the freight. You need to increase the freight and increase the price to ensure that you are profitable.
  • How to use the tracking number?
    • After synchronizing to the tracking order number, you can track the order on various package tracking websites. Just copy the tracking code of the order and paste it into the tracking website. The supplier will display information about the status of the shipment within 3 to 7 days after the shipment.
    • Here are some of the most popular package tracking providers:
  • Why do I see a prompt to cancel my order? what should I do?
    • This is just a reminder message. The reason is that you manually modified the order status of shopify. Generally speaking, the order status displayed by the system is consistent with AliExpress. If you confirm that the modified order status is correct, you can ignore it. it.
  • Why can’t I see the notification notice?
    • The notification is displayed in the left menu, you need to click in to view it.